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EZDAN Equal Employment Opportunity - EEEO
EZDAN has always been striving to provide all applicants for employment with a fair and transparent recruitment, selection, and hiring process in line with EZDAN's core values and equal opportunities.
EZDAN adopts a ZERO tolerance policy for any form of discrimination on the grounds of race, color, religion (creed), gender, age, national origin (ancestry), disability, or marital status, in any of its activities.
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Available Jobs
Receptionist
Doha
Full time
- Assigns guests to the proper rooms upon check-in. - Answers customer queries via phone, online, or in person - Manages phone and online reservations and event bookings. - Processes customer payments and verifies credit card information. - Maintains accurate records of bookings and payments. - Escalates more critical issues and concerns to supervisor or appropriate teams.
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16-Mar-2025
CCTV Support Engineer
Doha
Full time
Job Summary: The CCTV Support Engineer is responsible for managing and maintaining all existing CCTV systems, including software, hardware, and networks, within Ezdan Holding Group and its subsidiaries. The engineer will also oversee the installation and implementation of new CCTV projects, ensuring compliance with company standards and the latest MOI regulations. This role requires strong expertise in CCTV technology, system integration, vendor coordination, and surveillance operations to ensure seamless security coverage across all company locations. Job Duties and Responsibilities Project Management & Coordination Plan and oversee CCTV installation projects from initiation to completion. Coordinate with vendors, technicians, and contractors to ensure timely delivery of hardware and services. Develop project timelines, monitor progress, and promptly resolve implementation issues. Operations & System Monitoring Monitor CCTV system performance to ensure continuous uptime and optimal security coverage. Coordinate scheduled maintenance, upgrades, and repairs with the support team. Ensure all surveillance equipment complies with updated MOI standards and policies. Vendor & Supplier Management Liaise with vendors for procurement, equipment repairs, and system upgrades. Collaborate with security teams, IT departments, and other stakeholders to align CCTV operations with organizational goals. Manage contracts and service agreements with third-party providers. CCTV Stock Management Receive, inspect, and document incoming and outgoing CCTV equipment (e.g., cameras, DVRs, NVRs, cables, tools). Maintain accurate inventory records and update the stock database regularly. Monitor stock levels to ensure availability of essential equipment and prevent shortages. Conduct regular stock audits to reconcile physical inventory with system records. Ensure timely dispatch of equipment to installation sites or technical teams. Track issued items and follow up on their return or replacement. Installation & Configuration Install, configure, and integrate CCTV cameras (analog and IP-based), DVRs, NVRs, and VMS platforms. Set up and test network connections for IP cameras and related infrastructure. Coordinate with electricians, vendors, and contractors for cabling and hardware installation. Monitoring & Troubleshooting Monitor surveillance systems for faults or downtime. Diagnose and resolve hardware, software, or connectivity issues efficiently. Provide remote troubleshooting assistance to clients using manuals and tools. Reporting & Compliance Maintain detailed logs of incidents, system downtimes, and repairs for audits and reports. Ensure compliance with data privacy laws and security regulations governing CCTV operations. Prepare and present system performance reports and incident trends to management. Training & Support Provide operational training and technical support to security personnel and end-users. Develop manuals, guides, and standard operating procedures (SOPs) for CCTV operations and troubleshooting. · Perform other tasks as assigned by direct manager.
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12-Mar-2025
Demi Chef De Partie
Doha
Full time
- Support the Chef de Partie or Sous Chef in the daily operation and work. - Work according to the menu specifications by the Chef de Partie. - Always keep work area in hygienic conditions according to the rules set by the hotel. - Control food stock and food cost in his section - Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites. - Follow the instructions and recommendations from the immediate superiors to complete the daily tasks. - Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes, and preparation techniques. - Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up of buffets and special functions. - Coordinate and participate with other sections of requirements, cleanliness, wastage, and cost.
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05-Mar-2025
Officer - ERE HSE
Qatar
Full time
· Workplace Safety: - Ensure a safe and health risk-free workplace environment. - Monitor and rectify all safety issues promptly. - Liaise and coordinate with internal and external parties to ensuring all checks and repairs are completed and oversee fire system maintenance. - Liaise and coordinate with internal and external parties to maintain fire safety systems within units before tenant handover. - Approve and sign off on fire system-related invoices. - Coordinate with Qatar Civil Defence Department (QCDD) for site visits and certificate renewals. - Ensure periodic fire maintenance is completed and meets the schedule. - Assess and address hazards associated with electrical, fire, and falling risks for both Ezdan and subcontractor teams. - Lead and manage other HSE supervisors across various sites. · Procurement and Budgeting: - Prepare purchase requests for safety and fire materials. - Follow up on purchase requests to ensure timely delivery. - Assist in Achieving yearly budget targets by monitoring and reducing cost impacts to meet the allocated yearly budget. - Maintain accurate inventory records for HSE related supplies, spare parts, and equipment. - Verify and approve HSE related stock issuance requests. · Health & Safety Management: - Ensure adherence to all Health & Safety policies, procedures, and regulations. - Ensure statutory obligations related to health, safety, and welfare at work are met, including training and reporting requirements. - Conduct regular risk assessments for work equipment and operations. - Document, investigate, and implement improvements for all accidents. - Ensure safety inspections, fire drills, and fire alarm reporting are conducted correctly. - Develop and update health & safety policies, systems, and procedures. - Maintain comprehensive health & safety and training records. - Establish and manage a programme of health & safety inspections, audits, and checks. - Develop and deliver a structured programme of health and safety training across the company. - Liaise with external consultants for training programmes and health and safety services when required. - Manage the health and safety committee, including setting agendas, chairing meetings, and distributing minutes. - Stay updated on relevant health, safety, and welfare legislation and communicate changes to the business. - Provide regular health and safety activity reports to management. - Liaise with suppliers, insurers, and solicitors as needed. - Ensure adherence to company policies, procedures, and processes to achieve targets and KPIs. · Customer Satisfaction: - Conduct regular tenant satisfaction surveys to ensure high levels of tenant satisfaction. - Maintain professionalism and integrity in all dealings with tenants and external contacts. - Build and maintain rapport with current and potential tenants, ensuring personalized service and adherence to HSE standards. - Provide exceptional HSE/customer service to current and prospective tenants. - Maintain contact with tenants during their tenancy to oversee their welfare and resolve any property issues. - Attend meetings, submit reports, and perform other tasks as assigned by superiors or the Department Manager.
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26-Feb-2025
AC Technician
Doha
Full time
- Perform and carry out the hotel preventive maintenance plan for all the HVAC equipment that includes cleaning and lubricating the equipment. - Respond immediately to the guest complaints. - Maintain charging equipment, refrigeration test equipment, and HVAC tools in good condition. - Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings in case of emergency. - Follow all job instructions given by Shift Engineer or other Senior Staffs. - Report any serious maintenance problem or safety related issues to Shift Engineer immediately. - Follow duty schedule/Split duty and carry out any other assignment given by Chief engineer as business demand. - Understand control principles of all HVAC and refrigeration systems and regularly test, repair, and calibrate. - Verify building area temperatures and adjust as necessary and record on the Duty Log sheet. - Communicate each day’s activities and problems that occur to the other shift using approved communication programs and standards. - Complete major and minor services on A/C and refrigeration equipment as assigned and return the completed job sheets to the Engineering Office. - Thoroughly investigate each job as assigned to ensure that only the necessary spare parts are used and to avoid unnecessary wastage of AC and refrigeration supplies. - Follow up company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Attend all departmental trainings and other training program. - Report work-related accidents, or other injuries immediately upon occurrence to the shift in charge. - Use proper equipment, wear appropriate personal protective equipment, and use correct lifting procedures as necessary to avoid injury. Follow hazardous Material management program procedures for handling and disposing of chemicals etc. using material safety data sheets. Identify and correct unsafe work procedures or conditions and/or report them to Shift in charge. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate Fire and safety training and certifications to perform work tasks. - To be available for any emergencies and act in a professional manner to protect the Guests, Staff and preserve the Hotel Property and its system. Follow Hotel Crises plan. - Complete the personal daily job record book accurately and keep ready for inspection. - Participate in new equipment installation projects. - Comply with quality assurance expectations and standards. Follow the clean as you go policy. Keep all his working areas neat and tidy. Store all his tools and materials in a safe and secure place. While working in the Guest and public areas, special attention is required to protect surrounding areas from any damage and inconvenience to the guests. During the site work do not leave any materials and tools unattended.
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24-Feb-2025
Waiter/Waitress
Doha
Full time
- Greets guests and presents them with the menu. - Informs guests about the special items for the day and menu changes if any. - Suggest food and beverages to the guest and try to upsell. - Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system. - Obtaining revenues, issuing receipts, accepting payments, returning the change. - Performing basic cleaning tasks as needed or directed by Supervisor. - Filling in for absent staff as needed. - Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., Without egg etc. - Communicate to the guest and provide assistance with their queries. - Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction. - Server food and beverage to the guest as per the course of order. - Observes guests and ensure their satisfaction with the food and service. - Promptly respond to guest with any additional request. - Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. - Prepare mixed drinks for service to your customer's table.
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24-Feb-2025
Banquet Waitress
Doha
Full time
- Review and understand Banquet Event Orders (BEOs) or Event Plans at the beginning of each shift to ensure banquet rooms are set as per the customer’s request. - Read and execute specifications listed on the Banquet Event Orders. - Attend all pre-shift meetings to ensure events flow smoothly. - Be in communication with the Banquet Captain regarding any functional needs. - Assist in ensuring that each event is on time as per the banquet event course. - Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in the Banquet Event Order. - Make required adjustments as needed and relay that information to the appropriate personnel. - Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, and refilling glasses. - Have a good understanding and able to communicate products and service-related queries to guests when asked. - Deliver and serve welcome drinks, food, meals, condiments, and accompaniments, etc. - Delivering Alcoholic and Non-alcoholic drinks for service to your customer’s table. - Properly open and pour wine at the table side. - Good knowledge of the rules of Banquet Beverage Control and service. - Take beverage orders and collect payments where specified. - Prepare tables, action stations, buffets, service carts, dessert tables/carts, and cordial carts. - Replenish buffet items to ensure consistency and freshness in presentation. - Remove China, glassware, silverware, etc. from tables after the meal period and deliver them to the stewarding area. - Ensure guest satisfaction throughout the meal service. - Respond to guest requests in a friendly, timely, and efficient manner. - Respond to and try to fulfill any special banquet event arrangements. - Ensure each courses are cleared and tables are properly crumbed. - Performing basic cleaning tasks as needed or directed by the supervisor. - Monitor tableware to ensure it is presentable to guests. - Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. - Attend tables by removing and separating tableware, plateware, glassware, and flatware. - Ensure proper use and storage of all meeting room equipment. - Ensure there is proper backup if any equipment is not properly functioning. - Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms. - Pass any information that is needed to the next staff member on duty. - Communicate any areas of need, problems, and concerns from guests to the Banquet Manager . - If no upcoming events, please have rooms in a readiness position for any possible site inspections. - Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. - Ensure that meeting rooms are re-set for the next event. -
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24-Feb-2025
Captain Waitress
Doha
Full time
- Oversees the team of waiters and waitresses who are assigned to her shift. - Trains new servers on facility policies, processes for serving customers, and any other corporate initiatives. - Ensure diners are receiving high-quality service, oversees proper order and flow of dishes, informs staff about specials and food that is sold out, and keeping the dining areas clean and organized.
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19-Feb-2025
Hotel Sales Manager
Doha
Full time
Scope: - In - charge of developing, converting and maintaining potential accounts within a specific territory to be defined by the Management. - Participate to the objective of reaching the hotel's revenue budget through the use of sales tools and techniques, maximization of the accounts potential and up selling and following the revenue directions. - Informing the Management about market's behaviors, image of hotel in the market, the potential obstacles or competition threats. Responsibilities and Obligations: Hotel Strategy and Budget - Contribute to the hotel strategy by giving regular inputs on the market trends, needs and opportunities. - Organize its activities in order to reach the targets set by the management. - Sell all aspects of the hotel generating revenue (Rooms, F&B, Banquets. Account Management - Manage Business Accounts with professionalism and persistence with the aim to fill the hotel as per the Sales and Marketing Plan, the revenue strategy and the objectives set. - Ensure that all aspects of the potential of the account and all contacts have been screened and reported. - Ensure that all conversations and decisions with clients met each day are registered. - Ensure that the territory and segments are efficiently covered through organized blitz, telemarketing, sales calls, site inspections, trade shows, workshops, entertainment, association or network groups memberships. - Ensure that the database is clean and up to date at any time. - Ensure that the guests are satisfied with the Sales, Reservations, C&E and others by keeping informed on the process of the booking and getting involved when needed. - Respect and achieve the minimum number of sales calls required by the management. - Respect and achieve the minimum number of entertainment lunches or dinners required by the management. - Respect and achieve the minimum number of site inspections required by the Management. - Communicate leads to the relevant sister-hotels, colleagues or departments within the same day. Attitude and Communication toward the Client - Represent the hotel in the market and represent the strategy of the hotel in any communication with a client. - Be correct and respectful with the clients. - Respect the decisions and deadlines given to a client, even if another department is involved (this means that the department must be informed about the decision and deadlines and traced accordingly) - Do not over-promise but make sure a 'Yes' is a realistic 'Yes' and manage to explain the reasons of possible negative answers. - Ensure that all KEY accounts are introduced to the key Head of Department and DOSM. - Recommend and/or organize clients gathering to create multi-level contacts within the hotel. Attitude and Communication toward internal colleagues and departments - Ensure that the communication flow is maximized between colleagues from other departments in order to achieve the guest satisfaction on time by taking care of the time frame needed by the colleagues / departments to deliver required actions. - Follow up on the Leads. Keeping up the standards - Read all policies and procedures for the Hotel and the Sales Department and get confidence about their understanding and ensure you apply them accordingly. - Be responsible for the quality of the correspondence and any written or verbal communication internally and externally. People - Ensure at any time that the atmosphere in the Sales Department is pleasant. - At any time and under any circumstances, respect the colleagues and superiors and chooses the right communication tools and manners in case of potential conflict arising. - Be helpful with colleagues and superiors. - Communicate pleasantly and professionally with other departments. Reporting - Attend the daily meetings set by the Head of the department. - Attend the weekly Sales and Marketing Department meetings. - Provide the Management with Sales Statistics performance reports as per department standards in due time. - Deliver reports to the Management when required within the deadlines. - Participate to the Monthly Report production. - Keep up to date with the PMS available reports. - Ensure that all accounts are entered in the Front Office System for tracking of the results. Marketing - Follow up and implement when needed the marketing activities agreed on a rolling plan. - Identify opportunities within the market and territory and informs the management. - Participate to mailings when required on the respective territory. - Recommend internet presence on specific website. - Conform to brand standards and corporate identity. Credit Management - Ensure that KEY accounts are credit approved. - Extend credit as agreed with Finance and ensure accounts stay within pre-set credit limits. - Initiate Credit Application for potential accounts and assist the credit process with necessary documents to ensure the liability of the companies. - Assist the Credit department in reducing the payment collection lead time.
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18-Feb-2025
Social Media Specialist
Doha
Full time
To manage and execute digital marketing strategies for Ezdan Hotel and Ezdan Palace. The ideal candidate will enhance our online presence, drive direct bookings, and promote our services through effective campaigns, ensuring alignment with our brand identity and business goals Develop and implement comprehensive digital marketing strategies to enhance brand awareness and achieve booking targets for both properties. Analyze market trends and competitors to identify growth opportunities. Create, schedule, and manage engaging content across all social media platforms (Instagram, Facebook, Twitter, LinkedIn). Respond to guest inquiries and comments promptly to maintain a positive online reputation
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