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EZDAN Equal Employment Opportunity - EEEO
EZDAN has always been striving to provide all applicants for employment with a fair and transparent recruitment, selection, and hiring process in line with EZDAN's core values and equal opportunities.
EZDAN adopts a ZERO tolerance policy for any form of discrimination on the grounds of race, color, religion (creed), gender, age, national origin (ancestry), disability, or marital status, in any of its activities.
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Available Jobs
Receptionist
Doha
Full time
- Assigns guests to the proper rooms upon check-in. - Answers customer queries via phone, online, or in person - Manages phone and online reservations and event bookings. - Processes customer payments and verifies credit card information. - Maintains accurate records of bookings and payments. - Escalates more critical issues and concerns to supervisor or appropriate teams.
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11-Nov-2024
Guest Service Center Agent
Doha
Full time
- Runs the switchboard ensuring incoming calls are given the highest possible service. - Receives guests' calls in a professional and friendly manner, ensuring guest expectations are always exceeded. - Handles every query in a polite, professional and courteous manner. - Ensures that the wake-up call service is handled effectively and efficiently. - Ensures that the guests are called by their name whenever possible. - Ensures that every call is greeted to the required standards. - Maintains an up-to-date knowledge of the hotel and local services and supplies information and responds to guest queries. - Maintains an awareness of guest profiles through the PMS Guest profile. - Handles any outgoing calls on guest’s behalf. - Deals with any complaint, takes action where appropriate and communicates this to the Call Center Supervisor or Senior Manager when not available. - Maintains an awareness of sales opportunities maximizing revenue. - Maintains effective communication with all related departments to ensure smooth service delivery. - Maintains a good working relationship with all front of the house staff. - Ensures that the Call Center Supervisor is kept fully aware of any relevant feedback from customers or other departments. - Reports to the supervisor any faults or adjustments, and changes in communication equipment throughout the hotel. - Ensures all charges for calls are correct and posted accordingly. - Be aware of telecommunication system in the hotel. Uses the logging system efficiently. - Requests and supervises switch maintenance work on a regular basis. - Maintains the guest wake-up call sheet and delivers calls accordingly on time and to the established standard. - Records all personnel that are paged and advises accordingly. - Ensures the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls. - Takes messages for guests and management to the required standard. - Cooperates in the performance of any reasonable task requested by the management. - Adheres to all hotel policies and procedures.
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05-Nov-2024
Public Area Attendant
Doha
Full time
- Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash. - Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears. - Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover). - Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents. - Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal. - Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor. - Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs. - Post caution signs (e.g., wet floor signs) to limit traffic when necessary. - Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or housekeeping office directly for urgent repairs. - Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. - Respond promptly to requests from guests, Front Desk, or At Your Service requests. - Identify and report preventative or other maintenance issues in public areas or guest rooms.
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27-Oct-2024
F&B Coordinator and Hygiene Officer
Doha
Full time
- Follow ups and sending email to another department related in F&B Department. To keep up to date all the documentation related in F&B. Implement and enforce hygiene standards and food safety regulations. Conduct regular inspections of the kitchen, storage, and service areas. Ensure proper sanitation procedures are followed by all F&B staff. Train and educate staff on hygiene practices and safety protocols. Monitor food preparation and presentation to ensure high standards. Maintain comprehensive records of hygiene inspections, audits, and compliance reports. Prepare and submit regular reports to the F&B Manager on hygiene and safety performance. - Stay updated with the latest food safety regulations and industry best practices.
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27-Oct-2024
Waiter/Waitress
Doha
Full time
- Greets guests and presents them with the menu. - Informs guests about the special items for the day and menu changes if any. - Suggest food and beverages to the guest and try to upsell. - Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system. - Obtaining revenues, issuing receipts, accepting payments, returning the change. - Performing basic cleaning tasks as needed or directed by Supervisor. - Filling in for absent staff as needed. - Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., Without egg etc. - Communicate to the guest and provide assistance with their queries. - Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction. - Server food and beverage to the guest as per the course of order. - Observes guests and ensure their satisfaction with the food and service. - Promptly respond to guest with any additional request. - Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. - Prepare mixed drinks for service to your customer's table.
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20-Oct-2024
Demi Chef de Partie - Butchery
Doha
Full time
- Support the Chef de Partie or Sous Chef in the daily operation and work. - Work according to the menu specifications by the Chef de Partie. - Always keep work area in hygienic conditions according to the rules set by the hotel. - Control food stock and food cost in his section - Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites. - Follow the instructions and recommendations from the immediate superiors to complete the daily tasks. - Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes, and preparation techniques. - Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up of buffets and special functions. - Coordinate and participate with other sections of requirements, cleanliness, wastage, and cost.
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16-Oct-2024
Banquet Waitress
Doha
Full time
- Review and understand Banquet Event Orders (BEOs) or Event Plans at the beginning of each shift to ensure banquet rooms are set as per the customer’s request. - Read and execute specifications listed on the Banquet Event Orders. - Attend all pre-shift meetings to ensure events flow smoothly. - Be in communication with the Banquet Captain regarding any functional needs. - Assist in ensuring that each event is on time as per the banquet event course. - Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in the Banquet Event Order. - Make required adjustments as needed and relay that information to the appropriate personnel. - Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, and refilling glasses. - Have a good understanding and able to communicate products and service-related queries to guests when asked. - Deliver and serve welcome drinks, food, meals, condiments, and accompaniments, etc. - Delivering Alcoholic and Non-alcoholic drinks for service to your customer’s table. - Properly open and pour wine at the table side. - Good knowledge of the rules of Banquet Beverage Control and service. - Take beverage orders and collect payments where specified. - Prepare tables, action stations, buffets, service carts, dessert tables/carts, and cordial carts. - Replenish buffet items to ensure consistency and freshness in presentation. - Remove China, glassware, silverware, etc. from tables after the meal period and deliver them to the stewarding area. - Ensure guest satisfaction throughout the meal service. - Respond to guest requests in a friendly, timely, and efficient manner. - Respond to and try to fulfill any special banquet event arrangements. - Ensure each courses are cleared and tables are properly crumbed. - Performing basic cleaning tasks as needed or directed by the supervisor. - Monitor tableware to ensure it is presentable to guests. - Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. - Attend tables by removing and separating tableware, plateware, glassware, and flatware. - Ensure proper use and storage of all meeting room equipment. - Ensure there is proper backup if any equipment is not properly functioning. - Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms. - Pass any information that is needed to the next staff member on duty. - Communicate any areas of need, problems, and concerns from guests to the Banquet Manager . - If no upcoming events, please have rooms in a readiness position for any possible site inspections. - Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. - Ensure that meeting rooms are re-set for the next event. -
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15-Oct-2024
Applications Developer
Doha
Full time
Summary: To design and oversee the development, implementation, and maintenance of software applications within the organization and to contribute effectively to application development projects. Software Development: Write clean, scalable, and efficient code using programming languages such as C#, and technologies like Blazor, Xamarin forms, MAUI, Flutter, Python or similar. Develop and maintain applications using appropriate frameworks and tools (e.g., .NET). Implement new features and improve existing ones based on user and business needs. Working with MSSQL. Software Development Life-cycle: Participate in all phases of the software development lifecycle, including requirements gathering, design, coding, testing, deployment, and maintenance. Ensure software applications are developed and maintained in accordance with industry standards and best practices. Manage the end-to-end lifecycle of software development projects. Ensure projects are delivered on time, within scope, and within budget. Troubleshooting and Debugging: Troubleshoot and debug applications to resolve issues and improve performance and usability. Perform root cause analysis and implement solutions to prevent recurrence of issues. Collaboration and Communication: Work collaboratively with cross-functional teams, including designers, product managers, and other developers, to deliver high-quality software solutions. Participate in code reviews and provide constructive feedback to peers. Continuous Improvement: Stay up to date with current and emerging technologies, tools, and best practices in software development. Continuously seek opportunities to improve development processes and practices. Quality Assurance: Implement robust testing frameworks and quality assurance processes. Ensure that all applications are thoroughly tested and meet the highest standards of quality and performance. Drive continuous improvement in development processes and tools. Stakeholder Collaboration: Work closely with other departments, including IT, product management, and business units, to understand their needs and translate them into technical requirements. Communicate effectively with stakeholders to manage expectations and provide regular updates on project status. Compliance and Security: Ensure all applications comply with industry regulations and security standards. Implement and maintain robust security protocols to protect sensitive data. Align application development goals with the overall business objectives.
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09-Oct-2024
Receptionist
Doha
Full time
- Responsible for welcoming guests and acting as their first point of contact. They log issues or requests and pass them to the correct member of staff, provide information and advice to guests and act as ambassadors for the hotel. - Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Answering phones from prospective customers and guests, taking messages and delivering them - Completing administrative tasks such as filing and photocopying - Responding to requests for help and information - Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions - Preparing room bills and ensuring prompt payments - Checking guests out, taking payments and returning deposits
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23-Sep-2024
Sales Executive
Doha
Full time
Scope: - In - charge of developing, converting and maintaining potential accounts within a specific territory to be defined by the Management. - Participate to the objective of reaching the hotel's revenue budget through the use of sales tools and techniques, maximization of the accounts potential and up selling and following the revenue directions. - Informing the Management about market's behaviors, image of hotel in the market, the potential obstacles or competition threats. Responsibilities and Obligations: Hotel Strategy and Budget - Contribute to the hotel strategy by giving regular inputs on the market trends, needs and opportunities. - Organize its activities in order to reach the targets set by the management. - Sell all aspects of the hotel generating revenue (Rooms, F&B, Banquets. Account Management - Manage Business Accounts with professionalism and persistence with the aim to fill the hotel as per the Sales and Marketing Plan, the revenue strategy and the objectives set. - Ensure that all aspects of the potential of the account and all contacts have been screened and reported. - Ensure that all conversations and decisions with clients met each day are registered. - Ensure that the territory and segments are efficiently covered through organized blitz, telemarketing, sales calls, site inspections, trade shows, workshops, entertainment, association or network groups memberships. - Ensure that the database is clean and up to date at any time. - Ensure that the guests are satisfied with the Sales, Reservations, C&E and others by keeping informed on the process of the booking and getting involved when needed. - Respect and achieve the minimum number of sales calls required by the management. - Respect and achieve the minimum number of entertainment lunches or dinners required by the management. - Respect and achieve the minimum number of site inspections required by the Management. - Communicate leads to the relevant sister-hotels, colleagues or departments within the same day. Attitude and Communication toward the Client - Represent the hotel in the market and represent the strategy of the hotel in any communication with a client. - Be correct and respectful with the clients. - Respect the decisions and deadlines given to a client, even if another department is involved (this means that the department must be informed about the decision and deadlines and traced accordingly) - Do not over-promise but make sure a 'Yes' is a realistic 'Yes' and manage to explain the reasons of possible negative answers. - Ensure that all KEY accounts are introduced to the key Head of Department and DOSM. - Recommend and/or organize clients gathering to create multi-level contacts within the hotel. Attitude and Communication toward internal colleagues and departments - Ensure that the communication flow is maximized between colleagues from other departments in order to achieve the guest satisfaction on time by taking care of the time frame needed by the colleagues / departments to deliver required actions. - Follow up on the Leads. Keeping up the standards - Read all policies and procedures for the Hotel and the Sales Department and get confidence about their understanding and ensure you apply them accordingly. - Be responsible for the quality of the correspondence and any written or verbal communication internally and externally. People - Ensure at any time that the atmosphere in the Sales Department is pleasant. - At any time and under any circumstances, respect the colleagues and superiors and chooses the right communication tools and manners in case of potential conflict arising. - Be helpful with colleagues and superiors. - Communicate pleasantly and professionally with other departments. Reporting - Attend the daily meetings set by the Head of the department. - Attend the weekly Sales and Marketing Department meetings. - Provide the Management with Sales Statistics performance reports as per department standards in due time. - Deliver reports to the Management when required within the deadlines. - Participate to the Monthly Report production. - Keep up to date with the PMS available reports. - Ensure that all accounts are entered in the Front Office System for tracking of the results. Marketing - Follow up and implement when needed the marketing activities agreed on a rolling plan. - Identify opportunities within the market and territory and informs the management. - Participate to mailings when required on the respective territory. - Recommend internet presence on specific website. - Conform to brand standards and corporate identity. Credit Management - Ensure that KEY accounts are credit approved. - Extend credit as agreed with Finance and ensure accounts stay within pre-set credit limits. - Initiate Credit Application for potential accounts and assist the credit process with necessary documents to ensure the liability of the companies. - Assist the Credit department in reducing the payment collection lead time.
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