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EZDAN Equal Employment Opportunity - EEEO
EZDAN has always been striving to provide all applicants for employment with a fair and transparent recruitment, selection, and hiring process in line with EZDAN's core values and equal opportunities.
EZDAN adopts a ZERO tolerance policy for any form of discrimination on the grounds of race, color, religion (creed), gender, age, national origin (ancestry), disability, or marital status, in any of its activities.
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Available Jobs
Receptionist
Doha
Full time
- Assigns guests to the proper rooms upon check-in. - Answers customer queries via phone, online, or in person - Manages phone and online reservations and event bookings. - Processes customer payments and verifies credit card information. - Maintains accurate records of bookings and payments. - Escalates more critical issues and concerns to supervisor or appropriate teams.
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14-Jan-2025
Guest Service Center Agent
Doha
Full time
- Runs the switchboard ensuring incoming calls are given the highest possible service. - Receives guests' calls in a professional and friendly manner, ensuring guest expectations are always exceeded. - Handles every query in a polite, professional and courteous manner. - Ensures that the wake-up call service is handled effectively and efficiently. - Ensures that the guests are called by their name whenever possible. - Ensures that every call is greeted to the required standards. - Maintains an up-to-date knowledge of the hotel and local services and supplies information and responds to guest queries. - Maintains an awareness of guest profiles through the PMS Guest profile. - Handles any outgoing calls on guest’s behalf. - Deals with any complaint, takes action where appropriate and communicates this to the Call Center Supervisor or Senior Manager when not available. - Maintains an awareness of sales opportunities maximizing revenue. - Maintains effective communication with all related departments to ensure smooth service delivery. - Maintains a good working relationship with all front of the house staff. - Ensures that the Call Center Supervisor is kept fully aware of any relevant feedback from customers or other departments. - Reports to the supervisor any faults or adjustments, and changes in communication equipment throughout the hotel. - Ensures all charges for calls are correct and posted accordingly. - Be aware of telecommunication system in the hotel. Uses the logging system efficiently. - Requests and supervises switch maintenance work on a regular basis. - Maintains the guest wake-up call sheet and delivers calls accordingly on time and to the established standard. - Records all personnel that are paged and advises accordingly. - Ensures the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls. - Takes messages for guests and management to the required standard. - Cooperates in the performance of any reasonable task requested by the management. - Adheres to all hotel policies and procedures.
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08-Jan-2025
F&B Coordinator and Hygiene Officer
Doha
Full time
- Follow ups and sending email to another department related in F&B Department. To keep up to date all the documentation related in F&B. Implement and enforce hygiene standards and food safety regulations. Conduct regular inspections of the kitchen, storage, and service areas. Ensure proper sanitation procedures are followed by all F&B staff. Train and educate staff on hygiene practices and safety protocols. Monitor food preparation and presentation to ensure high standards. Maintain comprehensive records of hygiene inspections, audits, and compliance reports. Prepare and submit regular reports to the F&B Manager on hygiene and safety performance. - Stay updated with the latest food safety regulations and industry best practices.
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06-Jan-2025
Accountant - Kahrama
Doha
Full time
· Accounts Receivable: - Review and reconcile customer transactions to ensure all electricity charges are accounted for. - Identify and address unpaid electricity charges, including processing charges related to customer evacuations or renewals. - Maintain accurate records of all receivable accounts and follow up on outstanding payments. · Communication: - Serve as the primary point of contact for customers, leasing agents, and cashiers regarding electricity dues. - Clearly explain electricity charges and payment requirements to customers through various communication channels, including phone, email, and in-person interactions. - Ensure effective and timely communication to resolve customer inquiries and issues related to KAHRAMAA accounts. · Electricity Reimbursement: - Calculate and review customer payments for accuracy. - Prepare and process refund letters for customer reimbursements, ensuring all documentation is accurate and complete. - Obtain final approval for refunds from the line manager and ensure timely processing. · Accounts Payable: - Process KAHRAMAA payments using appropriate methods, such as VISA or bank transfers. - Record all payments accurately in the general ledger after obtaining approval from the line manager. - Ensure all payments are processed in compliance with company policies and KAHRAMAA regulations. · Departmental Assistance: - Assist other departments with annual stock counting and any other accounting or administrative tasks as required. - Collaborate with cross-functional teams to support overall business operations and objectives. · Related Party Transactions: - Update related parties on any dues or charges paid by EZDAN Real Estate on a monthly basis. - Maintain accurate records of all related party transactions and ensure timely reporting. · Reporting: - Prepare regular financial reports related to KAHRAMAA accounts for management review. - Assist in the preparation of annual budgets and forecasts for utility expenses. · Compliance and Audit: - Ensure compliance with KAHRAMAA regulations and internal company policies. - Assist with internal and external audits related to KAHRAMAA accounts. · Customer Service: - Provide excellent customer service and support to ensure tenant satisfaction.
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06-Jan-2025
Commis
Doha
Full time
- Monitors kitchen equipment and reports issues to superiors. - Continually develops culinary knowledge to produce high-quality meals. - Measures, mixes, and prepares meal ingredients, sauces, and seasonings. - Washes, chops, and cuts fruit, meat, and vegetable items. - Assesses inventory and requests resupply when necessary. - Plates meal items under the chef de partie’s supervision. - Disposes of spoiled items and adheres to sanitation policies.
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02-Jan-2025
Foreman - PM Quality
Doha
Full time
Daily unit and compound inspections to ensure the highest quality in unit preparation as well as compound maintenance and cleaning. Contact tenants to ensure highest quality in the maintenance cases that are covered by QC.
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31-Dec-2024
Social Media Specialist
Doha
Full time
A creative and analytical Digital Marketing Specialist to manage and execute digital marketing strategies for Ezdan Hotel and Ezdan Palace. The ideal candidate will enhance our online presence, drive direct bookings, and promote our services through effective campaigns, ensuring alignment with our brand identity and business goals Develop and implement comprehensive digital marketing strategies to enhance brand awareness and achieve booking targets for both properties. Analyze market trends and competitors to identify growth opportunities. Create, schedule, and manage engaging content across all social media platforms (Instagram, Facebook, Twitter, LinkedIn). Respond to guest inquiries and comments promptly to maintain a positive online reputation
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15-Dec-2024
Receptionist
Doha
Full time
- Responsible for welcoming guests and acting as their first point of contact. They log issues or requests and pass them to the correct member of staff, provide information and advice to guests and act as ambassadors for the hotel. - Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Answering phones from prospective customers and guests, taking messages and delivering them - Completing administrative tasks such as filing and photocopying - Responding to requests for help and information - Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions - Preparing room bills and ensuring prompt payments - Checking guests out, taking payments and returning deposits
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26-Nov-2024
Public Area Attendant
Doha
Full time
- Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash. - Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears. - Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover). - Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents. - Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal. - Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor. - Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs. - Post caution signs (e.g., wet floor signs) to limit traffic when necessary. - Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or housekeeping office directly for urgent repairs. - Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. - Respond promptly to requests from guests, Front Desk, or At Your Service requests. - Identify and report preventative or other maintenance issues in public areas or guest rooms.
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27-Oct-2024
Commis
Doha
Full time
- Assist the Chef de Partie or Demi Chef de Partie in production and service of a shift and section. - Follows production plans. - Proper handover of shifts. - Ensures best hygiene practices, cleaning of storage facilities in the section. - Production of all food elements contributing to the menu & buffet, proper stock rotation. - Strictly follows recipes and production schedules and ensuring proper excess utilization. - Actively responsible for cleanliness of kitchen section and all equipment in the section. - Responsible for proper storage and labelling procedures based on HACCP standards. - Maintains daily food samples. - Ensures detailed cleaning processes and perfect order in the section following the established food safety standards.
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