Guest Service Center Agent

Job Summary:

As a Guest Service Center Agent, you will be responsible for providing excellent customer service and support to guests, handling inquiries, resolving issues, and ensuring a positive experience for all visitors.

Job Responsibility:
- Greet and assist guests in a friendly and professional manner
- Respond to inquiries via phone, email, and in person
- Process reservations, cancellations, and changes
- Resolve guest complaints and ensure satisfaction
- Maintain accurate records of interactions and transactions
- Collaborate with other departments to ensure guest needs are met
- Assist with special requests and accommodations

Candidate Requirements:
- High school diploma or equivalent; hospitality or customer service training is a plus.
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and handle difficult situations with tact.
- Strong organizational skills and attention to detail.
- Proficiency in MS Office, E-connect and PMS Opera systems.
- Fluency in multiple languages is a plus.

Skills:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Ability to handle different types of customers
• Proficiency in using computer systems and software
• Problem-solving and conflict resolution skills
• Multitasking and time management abilities
• Attention to detail and accuracy in data entry
• Knowledge of the hospitality industry and guest service standards
• Good command of English and one other language (preferably Arabic).
• Good knowledge of Microsoft Excel, Word, Outlook, E-connect, Fidelio or similar PMS.