Receptionist

We are looking for a friendly and professional Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

Job Responsibility:

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Answering phones from prospective customers and guests, taking messages and delivering them.
• Completing administrative tasks such as filing and photocopying.
• Responding to requests for help and information.
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions.
• Preparing room bills and ensuring prompt payments.
• Checking guests out, taking payments and returning deposits.
• Ensure reception area is tidy and presentable, with all necessary stationery and material

 Candidate Requirements:
- Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in PMS Opera system.
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills

• Customer service: Excellent interpersonal skills and the ability to make guests feel welcome and well cared for
• Complaint handling: Addressing guest complaints efficiently and effectively to ensure overall customer satisfaction
• Attention to detail: Ensuring accuracy with bookings, when taking messages and dealing with guests’ personal information
• Organizational skills: Being able to multi-task and juggle competing priorities throughout a shift
• Computer skills: Ability to use hotel Booking systems such as Guest line, GDS and PMS systems
• Hotel industry knowledge: Understanding of how a hotel operates on a day-to-day basis, including guest interactions and other functions such as housekeeping and room service