Receptionist

ADMINISTRATION:
• Maintain the daily logbook.
• Maintain confidentiality of our guests & colleagues.
• Reports “Lost and Found” items.

CUSTOMER SERVICE:
• To create dynamic experiences around our guests tastes, preferences and beliefs.
• To provide a place that supports them through uncomplicated confident service.
• To provide a kind of service that puts a smile on their face through unexpected moments of delight.
• To provide a dynamic spot where guests can relax, meet, engage and connect.
• To be always thinking one step ahead satisfying guests needs in unique and surprising ways
• Delivers the Hotel promise and provide exceptional guest service at all times.
• Provides excellent service to guests as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Handles all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guests and colleagues’ interactions with good working relationships.
• Personally, and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Ensures that guest history records are accurately maintained, and all repeat guests are pre-registered.

FINANCIAL:
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

OPERATIONAL:
• Meets and greets all guests and assists with registrations.
• Ensures strict control of room keys.
• Ensures that all Hotel’s standards have been implemented.
• Responds to guests' enquiries & complaints and ensures that the relevant changes are implemented.
• Prepares welcome cards if any and keys for arrival FIT guests.
• Ensures accurate knowledge of hotels and the tourism in the city / country.
• Reports “Lost and Found” items.
• Works closely with other Front Office and other colleagues in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Supports and embraces the spirit of “We work through Teams”.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

• Preferably Bilingual (Arabic & English).
• Excellent verbal and written communication skills.
• Customer service and customer-focused attitude.
• Organized, resourceful, and multitasking.
• Knowledge in PMS Opera system and office equipment.
• Problem-solving and ability to work under pressure.
• Filing, record-keeping, and scheduling.
• Processing transactions and correspondence tools.
• Active listening and professional appearance.