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Doha, Qatar
Posted 2024/04/28 09:00:21
Expires 2024-06-27
Ref: JB4733194
Hospitality & Accomodation
Job Description
- Assigns guests to the proper rooms upon check-in.
- Answers customer queries via phone, online, or in person
- Manages phone and online reservations and event bookings.
- Processes customer payments and verifies credit card information.
- Maintains accurate records of bookings and payments.
- Escalates more critical issues and concerns to supervisor or appropriate teams.
Skills
- Have knowledge of hotel rates, packages, discounts and how to handle each of them accordingly.
- Have thorough knowledge of hotel credit policies and procedures.
- Develop a thorough knowledge of room's location, types of room and rooms operation.
- Have a thorough knowledge on Opera and registration operation.
- Have knowledge of the hotel property, hotel and staff service with hours of operation.
- Have a good knowledge of reservation department, starting from handling the same day reservation, future bookings when necessary and have knowledge of cancellation Policy and No Show.
- Have full knowledge of handling internal & external calls.
- Familiarity with office equipment
- Excellent verbal and written communication skills.
- Customer service and customer-focused attitude.
- Organized, resourceful, and multitasking.
- Problem-solving and ability to work under pressure.
- Filing, record-keeping, and scheduling.
- Processing transactions and correspondence tools.
- Active listening and professional appearance.
Job Details
Job Location
Doha, Qatar
Job Role
Hospitality and Tourism
Employment Status
Employed - Full time
Employment Type
Full Time Employee
Manages Others
No
Preferred Candidate
Career Level
Intermediate
Years of Experience
Min: 1
Degree
High school or equivalent